Privacy Policy – Bollco App

Last Updated: 26-11-25

Bollco (“we”, “our”, “us”) operates the Bollco mobile application and web platform (“Bollco App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, or any services offered through Bollco.

By using the Bollco App, you agree to the terms described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register or use our services:

  • Name
  • Phone number
  • Email address
  • Company name (if applicable)
  • Identity documents (if required for verification)
  • Profile photo (optional)

1.2 Booking & Usage Information

  • Workspace bookings (cabins, desks, meeting rooms, open seats)
  • Check-in/check-out details
  • Transaction and invoice history
  • Seat usage logs (if on pro-rata/shared usage plans)

1.3 Device & App Data

  • Device type, OS, and unique device identifiers
  • IP address
  • App version and interaction logs
  • Crash reports (for improving performance)

1.4 Location Data (Optional)

  • Approximate or precise location only if you enable GPS-based features
    (e.g., finding nearest Bollco centers, navigation support).

1.5 Payment Information

Payments made through third-party payment gateways may collect:

  • Card/UPI details
  • Billing information
    We do not store your full card/UPI details on our servers.

2. How We Use Your Information

We use collected information to:

  • Create and manage your Bollco account
  • Process bookings, payments, and invoicing
  • Provide customer support
  • Send booking confirmations, reminders, and service notifications
  • Improve app functionality, safety, and user experience
  • Display personalized offers or plans
  • Maintain security, prevent fraud, and ensure compliance

3. How We Share Your Information

We do not sell your personal data.
We may share information only with:

3.1 Service Providers

  • Payment gateway partners
  • SMS/Email service providers
  • Cloud hosting partners
  • Customer support tools

3.2 Coworking Centers (Bollco Locations)

To confirm and manage your bookings and access control.

3.3 Legal & Compliance

We may disclose information if required:

  • By law
  • For legal proceedings
  • To protect our rights or prevent unlawful activity

4. Data Security

We implement industry-standard measures to protect your data:

  • Encrypted communication (HTTPS/SSL)
  • Secure servers and restricted access
  • Regular security audits

However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

How to Delete Your Account & Data

Account Deletion

You may request deletion of your Bollco account at any time. Once submitted, your account and associated personal information will be permanently deleted from our active systems.

How to Submit a Deletion Request

You can request deletion through any of the following methods:

  1. Through the Bollco App
    • Go to Profile → Settings → Delete Account
    • Confirm the deletion request
  2. OTP Verification
    Send an OTP to User
  3. Support Contact
    Call our support team at 9311224285 / 9311224286 to initiate a deletion request.

Data That Will Be Deleted

Upon account deletion, we remove:

  • Personal profile details (name, phone, email, etc.)
  • Booking history from your user dashboard
  • Payment logs linked to your account
  • App usage data
  • Device and analytics identifiers

Data We May Retain (Legal & Operational Requirements)

Certain information may be retained for compliance purposes such as:

  • Invoices and GST-linked financial records (as required under Indian law)
  • Fraud prevention records
  • Security or misuse reports
  • Transaction records needed for auditing

These are securely stored and not used for marketing or operational purposes.

Deletion Timeline

  • Account deletion processing time: up to 7 working days
  • Backup system purge: 30–90 days, depending on server cycles
    (Industry standard and App Store compliant)

After Deletion

  • You will no longer be able to access your account
  • All active subscriptions or bookings will be cancelled
  • Data cannot be restored once the process is complete

5. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your account/data
  • Withdraw consent for specific data uses
  • Disable marketing communications

To exercise any rights, email us at [Insert support email].

6. Data Retention

We retain your data only as long as needed for:

  • Your active relationship with Bollco
  • Legal, accounting, or business requirements

You may request data deletion at any time.

7. Cookies & Tracking Technologies

The Bollco App and website may use:

  • Cookies
  • Analytics tools
  • Session trackers

This helps us improve performance and understand user behavior.

8. Third-Party Links

The app may contain links to external websites or services.
We are not responsible for their content or privacy practices.

9. Children’s Privacy

Bollco is not intended for use by individuals under 18.
We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of the app after updates indicates acceptance of the revised policy.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact:

Bollco Coworking
Email: kartik@clixzyou.in
Phone: 9311224285 / 9311224286
Website: www.bollcocowork.com